Responsible Gaming
Gaming Should Be Entertainment
Online pokies should be enjoyed as a form of entertainment only, not as a way to earn money or solve financial problems. While gaming can be fun and exciting, it's important to approach it responsibly and within your means.
Remember: the house always has an edge. Only gamble with money you can afford to lose, and never chase losses or bet more than you intended.
Age Verification
You must be at least 18 years of age to participate in online gambling in New Zealand. If you are under 18, please do not use our website or engage in any gaming activities.
We take underage gambling seriously and comply with all New Zealand gambling regulations. If you're a parent or guardian concerned about a young person's online activity, please seek appropriate support.
Warning Signs of Problem Gambling
If you notice any of the following signs, it may indicate a gambling problem:
- Spending more time and money on gambling than intended
- Chasing losses by gambling more to recover money lost
- Hiding your gambling habits or lying about the amount you gamble
- Gambling to escape problems, stress, or negative emotions
- Neglecting family, work, school, or other responsibilities due to gambling
- Borrowing money or going into debt to fund gambling
- Feeling anxious, irritable, or restless when trying to cut back
- Friends or family expressing concern about your gambling
- Unsuccessful attempts to reduce or stop gambling
- Jeopardizing relationships, education, or career opportunities
If you recognize any of these signs in yourself or someone you know, please seek help immediately.
Self-Help Tools & Resources
Most reputable online gaming platforms offer responsible gaming tools to help you maintain control:
- Deposit Limits: Set a maximum amount you can deposit within a specific time period (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you're willing to lose in a given timeframe
- Betting Limits: Restrict the maximum stake you can place on individual games
- Reality Checks: Receive pop-up reminders during gaming sessions to help you stay aware of time and money spent
- Session Time Limits: Set automatic session timeouts after a certain period
- Self-Exclusion: Temporarily or permanently exclude yourself from gaming platforms
- Take a Break: Pause your account for a cooling-off period
We encourage you to use these tools proactively. They are designed to help you maintain control and enjoy gaming responsibly.
Support Organizations & Helplines
If you or someone you know needs help with problem gambling, please reach out to one of these organizations:
New Zealand
- Gambling Harm Support: Call 0800 654 655 (free and confidential)
Website: www.gamblingharm.org.nz - Problem Gambling Foundation: www.pgf.nz
Phone: 0800 424 020 - Samaritans: Call 1123 (24/7 support for crisis situations)
Website: www.samaritans.org.nz
International Resources
- Australia: Gambling Help Online – www.gamblinghelponline.org.au
- United Kingdom: GamCare – www.gamcare.org.uk
- United Kingdom: GamStop (National Self-Exclusion Scheme) – www.gamstop.co.uk
- Canada: Responsible Gambling Council – www.responsiblegambling.org
- United States: National Council on Problem Gambling – www.ncpgambling.org
All these services are confidential, non-judgmental, and free to access.
Need Help? Take Action Today
If you believe you have a gambling problem or are concerned about your gaming habits, please reach out for support immediately. There is no shame in seeking help—many people have successfully overcome problem gambling with professional support.
Contact one of the New Zealand helplines above, or visit a healthcare provider to discuss your concerns. The sooner you seek help, the sooner you can regain control of your life.
Remember: you are not alone, and recovery is possible.